frequently Asked Questions

Nicole Mennie

Senior Property Manager, Integrity Real Estate

"We have always found your company to be efficient, professional and pleasant to deal with – nothing is ever too much to ask"

FAQ

Are you qualified electricians?

Yes. All our onsite staff visiting your property are licensed electricians in NSW. You can be confident we know what we’re doing and will do a great job.

Do you provide a guarantee?

Yes. We guarantee to provide a quality product and service. Should you find a fault with either the smoke alarm itself or our workmanship, we offer you a free callout to rectify or fix it within twelve (12) months of the work taking place.

How do I know if I have an old or new style smoke alarm?

If you’re unsure whether your smoke alarm is the old 9 volt type or new safer hardwired 240 volt here’s how to tell. Look for the green indicator light that shines constantly on the safer hardwired 240 volt smoke alarms as shown on the left in our photo below. On the right of our photo below, is the old style and less safe 9 volt alarm – these do not have a continuous shining indicator light.

Are you insured?

Yes. Unlike some shonky operators, we are fully insured for public liability.

Do you provide a compliance certificate?

Yes. We provide a certificate of compliance for your records as part of your invoice.

Do you service my area?

We are often asked if we travel to certain areas. We service Western Sydney, Southern Sydney and travel throughout all of rural NSW.

How often do I need to change my smoke alarm battery?

For your own safety and protection, please replace the battery in each smoke alarm in your property every six (6) months. This one small thing could save your life and the life of your family.

If I don’t replace my smoke alarm and there’s a fire, could this affect my insurance claim?

Yes.

I have one or more investment properties, can you automatically look after them every year?

Yes. We have a property owner’s database internally where we can store your details and advise you directly when it’s time to have your property or properties serviced. We are able to handle 1 or 10,000 properties no problem.

How often do I need to test my smoke alarm?

For your own safety and protection please have each smoke alarm in your property checked every twelve (12) months. This one small thing could save your life and the life of your family.

Do you provide any other services?

Please contact us if you would like more information and a bundled price for additional services provided in conjunction with a smoke alarm service.

I’m a Property Manager, are you able to look after hundreds of owners homes for us?

Yes. In fact looking after Property Manager’s to take all the pain and burden away of undertaking annual inspection and compliance is our strength. We are able to handle 1 or 10,000 properties no problem. Please talk to us about your rent roll or properties you manage and we’ll show you have we make this very easy and painfree for you.

Scott Paffett

Owner, Mainscape

"I have recently used First State Smoke Alarms to carry out some work for me. They were very efficient, and went above and beyond to ensure the job was completed to a high standard."

Contact Us Today

Call now on 1300 927 996 to speak with someone right away, email us or fill in our contact form and let's get your property portfolio compliant and safe.